Are You Ready? The crisis you never expected suddenly strikes. Five hungry reporters are outside your door, demanding answers. Another dozen have phoned in the past 15 minutes wanting to know what happened and why?...
Articles, Tips & Videos: Crisis Communications
Success does not happen overnight, but failure often does. Critical moments for business and other organizations will never go away, thus the effort to control negative situations continues to become more sophisticated. “Reputation Management” is...
(And why they’re all wrong!) In the throes of the BP disaster a few summers ago, I dug through my files searching for one letter in particular. The letter, a gift from a former colleague,...
The news conference, unlike the public speech, involves only the media. It is called either to make a specific, important statement or to provide reporters with access to a representative of your organization for purposes...
It is natural to be nervous before a public appearance. Every professional entertainer experiences some kind of “butterflies” before a performance. The symptoms are usually a nervous stomach, perspiring, shifting eyes, death grip on chairs...
The most extreme tests ever in the strategic field of crisis communication management have occurred within the last decade. Much has been written about communicating during the BP disaster, and we have heard much about...