Are You Ready? The crisis you never expected suddenly strikes. Five hungry reporters are outside your door, demanding answers. Another dozen have phoned in the past 15 minutes wanting to know what happened and why?...
Success does not happen overnight, but failure often does. Critical moments for business and other organizations will never go away, thus the effort to control negative situations continues to become more sophisticated. “Reputation Management” is...
(And why they’re all wrong!) In the throes of the BP disaster a few summers ago, I dug through my files searching for one letter in particular. The letter, a gift from a former colleague,...
The news conference, unlike the public speech, involves only the media. It is called either to make a specific, important statement or to provide reporters with access to a representative of your organization for purposes...
It is natural to be nervous before a public appearance. Every professional entertainer experiences some kind of “butterflies” before a performance. The symptoms are usually a nervous stomach, perspiring, shifting eyes, death grip on chairs...
The most extreme tests ever in the strategic field of crisis communication management have occurred within the last decade. Much has been written about communicating during the BP disaster, and we have heard much about...
Spoke this morning (virtually) to a global chemical company and at a virtual tech conference in Illinois. Messaging… https://t.co/a8ekBfNx6TOctober 30, 2020
Spoke today (virtually) in New York. Presentation tip 23: Your goal in EVERY presentation, meeting, Zoom call, conv… https://t.co/Bubq86nJ3SOctober 27, 2020
Spoke today (virtually) from Baton Rouge. Public relations tip 12: Pitching human interest angles is a great way to… https://t.co/YWAJxEu8YyOctober 20, 2020
Spoke (virtually) in Colorado and Ohio today. Q&A tip 17: Drop the person's name in the middle of the message you m… https://t.co/0Dp96lEMaSOctober 07, 2020
Speaking this week (virtually) in Georgia, Oregon, Ohio, Louisiana, Indiana and Colorado. Crisis tip 17: Don't do n… https://t.co/NECW4UgwAEOctober 05, 2020
Spoke today (virtually) at a tech conference in Chicago. Crisis communications tip 7: Quickly address misinformatio… https://t.co/1GNXal2od2October 02, 2020
Spoke today (virtually) in California. Body Language Tip 12: Don't cross arms when you are presenting or having a conversation.September 30, 2020