Delivering Your Message on the Front Lines: Customer Service Skills

They say great communicators are made, not born, but improving communication skills is an area that even some of the best organizations overlook. This session teaches your front-line team the essentials of effective interpersonal communications.   This highly interactive, hands-on session will teach employees at every level of business more effective ways to communicate — with clarity and purpose — to co-workers, customers, the public and a variety of others they deal with every day.  

Learning Objectives

Attendees will leave the session with:

  • Understand how people interpret your body language and what you can do about it.
  • Increase the likelihood that someone will remember what you said.
  • Learn to communicate more smoothly.
  • Utilize inflection, voice, gestures and more to create an engaging, memorable conversation.
  • Make your point in any conversation.
    Reduce nervousness.
  • Effectively respond to any question.
    Avoid the “deer in the headlights” look.
  • Gain “think time” when you most need it.
  • And much more! 

Session Details

  • Unlimited number of attendees.
  • Session can be tailored to fit any timeframe, from a 1-hour keynote speech all the way to a 6-hour highly interactive and hands-on seminar.
  • Attendees will participate in several hands-on, interactive exercises